iGlass Consulting

Process Optimization in Financial Services

   Your Targets


      • Rapidly
      • Accurately
      • Economically

Process Models


Business Operations

Model Reference Architectures and Infrastructures for varying types of:

  • Call Centers Operations
  • Lending Operations
  • Servicing Operations
  • Credit and Collections Operations 
  • Receivables Administration


Model Process Maps for:

  • Home Loan Origination and Servicing
  • Collections, Loss Mitigation and Asset Recovery including HAMP, HAFA, REO
  • Auto Loan Origination and Servicing 
  • Credit Card Origination, Collections and Recovery
  • Customer Loyalty

Policies and Procedures

  • Retail Loan Origination - mortgage; secured lending and cards; unsecured lending
  • Retail Loan Servicing - mortgage; secured lending; cards; unsecured lending
  • Mortgage Loan Modification (HAMP and others)
  • Call Center Set Up and Management
  • Scripting for Loan Origination and Loan Servicing
  • Physical and System Security
  • Workforce Training
  • Shared Services
    • Document and Image Capture
    • Document and Print Management
    • Loan Accounting
    • Item Reconciliation